Last updated: 12th November 2024
At NGM Tech Growth, we value our customers and aim to provide a seamless shopping experience. This policy outlines the terms and conditions for order cancellations, returns, and refunds.
1. Order Cancellation Policy
Before Order Processing:
- You can cancel your order before it has been processed or shipped.
- To cancel, contact us immediately at info@ngmtechgrowth.com.
- A full refund will be issued for orders canceled before processing.
After Order Processing or Shipping:
- Once your order is processed or shipped, cancellation is no longer possible.
- However, you may initiate a return after receiving the product (refer to the Return Policy section below).
2. Return Policy
Eligibility for Returns:
- Returns are accepted only if:
- The product is damaged or defective upon arrival.
- The incorrect product was delivered.
- The product does not match the description provided on the website.
Conditions for Returns:
- The product must be unused, in its original packaging, and include all accessories, tags, and receipts.
- Return requests must be initiated within 7 days of delivery.
How to Initiate a Return:
- Contact our customer support at info@ngmtechgrowth.com to submit a return request.
- Provide your order details and a brief description of the issue. Photos of the product may be requested for verification.
- Upon approval, we will provide return instructions, including shipping details.
3. Refund Policy
Refund Eligibility:
- Refunds are issued for:
- Orders canceled before processing.
- Approved product returns due to damage, defects, or incorrect delivery.
Refund Method:
- Refunds will be issued to the original payment method used during checkout.
- Depending on your payment provider, refunds may take 10 business days to reflect in your account.
Partial or Denied Refunds:
- Refunds may be denied or partially issued if:
- The product is not returned in its original condition.
- Return requests are initiated after the allowed timeframe.
- The issue does not qualify under our return policy.
4. Non-Returnable Items
Certain items are not eligible for returns or refunds:
- Digital products, such as eBooks or audiobooks.
- Gift cards or promotional vouchers.
- Items marked as "Final Sale" on the product page.
5. Return Shipping Costs
- If the return is due to our error (e.g., damaged, defective, or incorrect product), we will cover the return shipping costs.
- For other returns (if applicable), the customer is responsible for return shipping costs.
6. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us:
We appreciate your understanding and strive to resolve any issues promptly.
Thank you for choosing NGM Tech Growth!